Safety Guidelines
Safety first, always.
How we keep every delivery, ride and school run safe - and how you can help.
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Verified couriers
Every courier passes identity and background verification before their first trip.
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Insured deliveries
Parcels are covered end to end, so your items are protected in transit.
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Live tracking
Real-time GPS on every order means you always know where your delivery is.
For customers
Staying safe with Zeps
- Confirm your courier's name and vehicle in the app before handing over a package.
- Keep communication and payments inside the Zeps app for your protection.
- Never share your one-time delivery code until your courier arrives.
- Report any concern immediately through in-app support - we're available 24/7 for active deliveries.
For couriers
- Follow all traffic laws and wear protective gear on every trip.
- Handle packages with care and confirm delivery with proof of drop-off.
- Treat every customer with respect and professionalism.
For SchoolRide
- Drivers are background-checked and trained specifically for school runs.
- Parents receive SMS alerts at pickup and safe arrival for every trip.
- Every journey is tracked live in the Zeps app from start to finish.
See something? Tell us.
Your safety is our priority. Report any concern and our team will act quickly.